Shipping policy

At Calembou, we are committed to providing you with a seamless shopping experience from start to finish. Our shipping policy is designed to ensure clarity, transparency, and reliability every step of the way. Please take a moment to review the details below:

Processing Time

  • Our processing days are Monday to Friday (excluding holidays).
  • During off-peak seasons, orders are processed within 3 business days.
  • Please note that during holidays or peak periods, processing times may be extended.

    International Shipping

    • We endeavor to ensure timely delivery for all international shipments.
    • However, shipping times may vary depending on the destination and local customs procedures.
    • Rest assured, tracking information will be provided for all orders, allowing you to monitor the status of your shipment.

      Out of Stock Items

      • In the event that an item in your order is temporarily out of stock, we have measures in place to ensure minimal disruption to your shopping experience.
        1. We may opt to split your order and dispatch available items immediately.
        2. Alternatively, we'll retain your order until the out-of-stock item is replenished.
      • Throughout this process, clear communication remains our priority. We'll keep you informed of any delays, ensuring transparency and peace of mind.

      Return and Refund Policy

      • Your satisfaction is paramount to us. Should you encounter any issues or wish to initiate a return, our customer-friendly return and refund policy ensures a hassle-free process.
      • For comprehensive guidance on returns, refunds, or exchanges, please refer to our website.

        Customer Service

        • For personalized assistance, our dedicated customer service team is available via email at support@calembou.com.
        • We are committed to providing prompt and helpful responses to all inquiries.

          Shipping Modes and Fees

          • At Calembou, we offer a variety of shipping options to meet your needs. When you place an order and fill in your address at checkout, the applicable shipping options will automatically be presented. Enjoy free shipping with our standard shipping option. Here's what you can expect:

          Shipping Mode Delivery Time Shipping Fee
          Fulfilled by Amazon (FBA) 3-5 natural days $6
          Self-shipping (Standard) 15-28 natural days Free
          Self-shipping (Express) 2-7 natural days $30
          • Note: Only select products are eligible for Fulfilled by Amazon (FBA) shipping, available exclusively for orders within the United States.

          Eligible Countries for Self-shipping

          • Our self-shipping option is available in select countries:
            1. United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, India, Indonesia, Mexico, Philippines, Romania, United States, Vietnam, Thailand, Taiwan, Luxembourg, Turkey, Slovakia, Sri Lanka, Cyprus, Lithuania, Lebanon.
          • Customers from countries not listed are encouraged to contact customer service for shipping inquiries and assistance.