Payment Policy

At Calembou, we strive to make your shopping experience as seamless and secure as possible. To ensure a hassle-free transaction process, please review our payment policy outlined below:

Payment Methods

We accept the following payment methods: PayPal, American Express, Apple Pay, Mastercard, and Visa. You can choose any of these options at checkout to complete your purchase securely and conveniently. If you encounter any issues during payment, please contact our customer support team for assistance.


Order Processing

Orders will only be processed once payment has been successfully completed. Please note that selecting PayPal as your payment method may redirect you to the PayPal website to complete the transaction.


Order Confirmation

Upon successful payment, you will receive an order confirmation email to the email address provided during checkout. This email will contain details of your order, including the items purchased, order total, and shipping information.


Sales Tax

All orders placed through Calembou are tax-free. You will not be charged any additional sales tax on your purchases.


Billing Inquiries

If you have any questions or concerns regarding billing or payment, please contact our customer support team at support@calembou.com. We are here to assist you with any inquiries you may have.


Payment Security

Your security is important to us. We utilize industry-standard encryption and security protocols to ensure that your payment information remains safe and protected.


Payment Disputes

In the event of a payment dispute or unauthorized transaction, please contact us immediately. We will work with you to investigate and resolve any issues promptly.


Refunds

Refunds for eligible returns will be issued to the original payment method used at the time of purchase. Please refer to our return policy for more information on eligibility and processing times.


Currency

All prices listed on our website are in US dollars (USD). If you are making a purchase from outside the United States, your payment will be converted to USD at the current exchange rate by PayPal.


Payment Policy Updates

We reserve the right to update our payment policy from time to time. Any changes will be reflected on this page, so we encourage you to review our policies periodically.

By completing a purchase through Calembou, you agree to abide by our Payment Policy outlined above. If you have any questions or concerns regarding payments, please don't hesitate to reach out to us.

Thank you for choosing Calembou for your plush and accessory needs!

Warm regards,

Customer Service Team
Calembou