FAQ
What is Calembou?
Calembou is your go-to shop for stylish, collectible toys and accessories. We specialize in BJD dolls, kawaii dress up dolls, blind boxes, and fashionable items like Ita bags, inspiring creativity and self-expression through unique, customizable products.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please contact us for more information regarding international shipping.
What payment methods do you accept?
We accept PayPal, American Express, Apple Pay, Mastercard, and Visa.
How long does shipping take?
For items fulfilled by Amazon's FBA service, you can expect delivery within 3 to 5 business days. For items shipped directly by us, standard shipping usually takes between 15 to 28 days. However, we also offer expedited shipping options for those who need their orders sooner, with delivery within 2 to 7 days.
What is your return policy?
We want you to be completely satisfied with your purchase from Calembou. If for any reason you're not happy with your order, please contact us within 30 days of receiving your item, and we'll do our best to assist you with returns, exchanges, or refunds.
Can I track my order?
Absolutely! Once your order is processed and shipped, we'll provide you with a tracking number so you can monitor its journey to your doorstep.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing and bulk discounts for larger orders. Please reach out to our customer service team for more information and pricing details.
How can I contact customer support?
If you have any questions, concerns, or need assistance with your order, our friendly customer support team is here to help. You can reach us via email at support@calembou.com, and we'll get back to you as soon as possible.